All information on this site is up to date due to the agent changes of prices and is without notices.

Any of visitor use this site to search for information, visiting photos or looking for cruises has to accept the terms and conditions of the site.
Our website is registed website and works under the Tourism law and Internet law of Vietnam. You should not copy any of information or photos without our agreement.

Conditions for Reservation

* Questions and requirements: Any questions for weather, hotels, tours or cruises can be send to us by email or by fax. We will respond to you as soon as possible within 24 hours from Monday to Sunday weekly.

* Reservation and Confirmation:
How to make reservation: Provides us name of services: tour code or tour name, number of days. your full name, date of birth, nationality, your urgent contact phone number, number of people and departure date of the trip, your hotel name and address in Hanoi where we will pick you up for the trip if available then contact us.
Answer and Confirmation: After we receive your questions or reservation details, we will check available of services you have requested and will answer you or confirm as soon as possible by reply email. After we received your deposit, we will reconfirm details of your booking and itinerary if you book cruise, tours or hotel Accommodation.

Payment:
Deposit: A 30 % per person is required in advance to make deposit in order to hold and secure your reservation at the time of booking (sometime full payment will be ask depending on your departure date and type of services you would to book for).
For late reservation (less than 30 days due to the departure date of the trip) full payment for the trips or hotel reservation some time required.
Deposit conditions for certain accommodation and travel services. All the booking not deposited with us will automatically cancel without notification.
Deposit can be by credit card, telegraphic transfer or bank transfer (we will advise on our confirmation email)

How to pay
I. By Credit Card Western Union (Sending money online): www.westernunion.com
Receiver full name: Bui Thanh Hai (Last name : Bui ; First name : Thanh Hai)
Add: No 12 Gia Ngu str, Hoan Kiem dist., Hanoi, Vietnam
Tel: (84-4) 3935 2545

Sign up for an user with Western Union, send the deposit to us. Notify us that you have sent the money with following information:
1. Sender’s first name:
2. Sender’s last name:
3. Money Transfer Control Number ( usually 10 numbers):
4. Sender’s Address:
Note: sending money online is available only in some countries. If not available, please find an agent near to you to send money.

II. By bank transfers

* Beneficiary name: Bui Thanh Hai
* Beneficiary address: No 12 Gia Ngu str, Hoan Kiem dist., Hanoi, Vietnam
* Beneficiary Account number: 20568909
* Bank Swift Code: ASCB VNVX
* Bank name: ACB – Asia Commercial Bank
* Bank Address: No 10 Trang Thi str, Hoan Kiem dist, Hanoi, Vietnam

Note: bank fees is on your side. Bank credit transfer as well as expenses, which must be charged by the customer, are credited on the above account.

Final Payment:
Final payment by cash or credit card at our sales office or at your hotel in Hanoi after arrival.

Cancellation :
Cancellations can be made by email or fax to us at above email or fax. If you cancel your reservation before 20 days due to your departure date of the trip, we then refund total 30 % of your deposit fee.
If you cancel your reservation less then 20 days due your departure of the trip. We will charge as 30 % and no refundable.

Agreement:
For deposit fee of the trip/reservation services is not including bank fees or transfer fees, customer has to pay extra for bank fees or transfer fees.
For final payment at Hailong Travel JSC
If you pay by US dollars is no fee, if you pay by credit or debit card we will add as 3 % bank charge into total among of your final balance.

Customers Personal information:
Any of your personal information, which is required for the booking proceed, we will never be used for other purposes than our services (Tours or cruises, hotel reservation, boat charter or vehicle rental)